Shipping Policy

At CJDGHR™, we want your favorite photo frames to reach you with as little uncertainty as possible. This Shipping Policy explains how orders are prepared, dispatched, tracked, and delivered, along with what to do if a shipment encounters a problem.

Please review the information below before placing your order, particularly the estimated delivery windows and international shipping requirements.

Our Shipping Approach

Every CJDGHR™ order follows a fulfillment process designed to help ensure that the selected products and delivery details are reviewed before dispatch.

Depending on product availability and destination, orders may be shipped from manufacturing facilities or fulfillment centers within our supply network. The shipping origin and carrier may vary by order.

Our fulfillment approach focuses on:

• Preparing orders carefully before they leave the facility.

• Coordinating shipments according to product availability and destination.

• Providing tracking information when it becomes available.

• Communicating relevant delivery information to help customers plan for their orders.

We appreciate your patience while your order moves through processing, transportation, and any applicable customs procedures.

1. Order Processing & Shipping Costs

Order Processing Time

Please allow 2–5 business days for order review, preparation, and packaging before dispatch.

During high-demand periods, including major holidays and promotional events, processing may take up to 6 business days.

Processing time is separate from the estimated transit time listed below. Weekends, public holidays, and unexpected fulfillment delays may affect when an order is dispatched.

Shipping Fee

The standard shipping fee is $6.99 per order, regardless of destination, under the stated shipping arrangement.

Please review the final shipping charge displayed at checkout before completing your purchase. Any applicable exceptions or additional charges shown during checkout will take precedence for that transaction.

Before Your Order Ships

Please make sure your shipping address, recipient name, email address, and contact information are accurate when placing your order. Incorrect or incomplete details may cause delays or delivery problems.

2. Estimated Delivery Time

Delivery estimates vary according to the destination, shipping route, carrier, and fulfillment location.

The following timeframes represent estimated transit times after dispatch and do not include the order-processing period.

These timeframes are estimates rather than guaranteed delivery dates.

Delivery may take longer during peak shopping seasons, severe weather, carrier disruptions, customs inspections, or other circumstances outside our reasonable control.

If your shipment has not arrived within the expected timeframe, please contact our customer support team with your order number so we can help review its status.

3. Tracking Your Order

Once your order has been dispatched and tracking information is available, we will send the relevant details to the email address provided at checkout.

You can use the tracking reference to follow the shipment through the carrier's tracking system.

Please keep the following in mind:

• Tracking information may take 1–3 business days after dispatch to become active or display its first update.

• Some shipments may show limited tracking events while moving between facilities or transportation networks.

• A temporary lack of tracking updates does not necessarily mean that a parcel has been lost.

• Delivery estimates may change as the carrier receives new shipment information.

If your tracking information remains unchanged for an extended period or appears inconsistent with your delivery status, email service@cjdghr.com and include your order number and tracking reference.

4. International Shipments & Customs

Orders shipped across international borders may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout or required by applicable law, international shipments are sent on a Delivered Duty Unpaid (DDU) basis.

Under this arrangement:

• Import duties, customs charges, and applicable taxes are generally the customer's responsibility.

• Customs authorities may inspect shipments or request additional information before releasing them.

• Delivery may be delayed while customs clearance is completed.

• Import requirements and charges vary by destination and are determined by the relevant authorities.

CJDGHR™ cannot control the timing of customs inspections or decisions made by customs authorities.

Before ordering internationally, we recommend checking your country's import requirements so you understand any potential charges associated with receiving your purchase.

Where applicable law requires a different arrangement, those legal requirements will take precedence.

5. Changes or Cancellations

If you need to correct your shipping address, update order details, or request cancellation, please contact us as soon as possible.

Contact: service@cjdghr.com

To help us locate your purchase, include your order number and clearly explain the change or cancellation you are requesting.

Request Window

Please submit change or cancellation requests within 12 hours of placing your order.

We will review the request and check whether the order can still be updated. Requests submitted within this period are not guaranteed to be successful because fulfillment may begin earlier.

Once an order has entered processing, been packed, or been handed over for shipment, changes and cancellations may no longer be possible.

If your order has already been dispatched, please contact our support team for guidance on the available options under our applicable return and refund policy.

Please review your delivery details carefully before confirming checkout to help avoid preventable shipping issues.

6. Lost or Damaged Packages

We understand how disappointing it can be when a delivery does not arrive as expected. If your package is missing or arrives damaged, please contact our team so we can investigate.

Damaged Items

If your order arrives with visible shipping damage or a damaged product, please email service@cjdghr.com within 72 hours of delivery, where possible.

Include the following information:

• Your order number.

• A brief description of the damage.

• Clear photographs of the affected product and its packaging.

Please retain the product and packaging until we provide further instructions.

After reviewing the information, we will assess the issue and arrange an appropriate resolution. Where a replacement is approved for a verified shipping-damage or fulfillment issue, it will be provided at no additional product cost, subject to applicable law and the circumstances of the case.

The requested reporting period helps us investigate promptly and does not restrict any mandatory rights available under applicable law.

Lost in Transit

If your order has not arrived, first check the tracking information and allow reasonable time for carrier updates.

If the carrier confirms that the shipment has been lost, contact us at service@cjdghr.com with your order number and tracking details.

After verifying the shipment status, we will arrange a replacement shipment at no additional product cost, subject to the circumstances of the case and applicable law.

If a replacement is unavailable or another resolution is appropriate, our team will explain the available options.

Need Help with Your Shipment?

If you have questions about processing, delivery estimates, tracking, customs, or a shipment issue, our customer support team is available to assist you.

CJDGHR™ — Customer Support

• Website: https://cjdghr.com

• Email: service@cjdghr.com

• Phone: +86 17181207457

• Customer Service Hours: 8:00 AM – 10:00 PM daily

Company Information

• Brand: CJDGHR™

• Owner: Wu Jianxin

• Company: Suzhou Muxu Network Co., Ltd.

• Business Address: Room 1303, Building 5, Julong Business Plaza, No. 199 Yundong Avenue, Jiangling Subdistrict, Wujiang District, Suzhou

When contacting us, please provide your order number and a concise description of the issue. Do not include full payment card numbers, security codes, or account passwords in your message.

Thank you for choosing CJDGHR™. We appreciate your trust and will do our best to make your delivery experience clear, reliable, and straightforward.