Last Updated: October 23, 2026
At CJDGHR™, we want you to feel confident when choosing a frame for your favorite memories. If a purchase does not meet your expectations or an order arrives with an issue, this policy explains how to request a return, exchange, or refund.
Please review the following conditions before sending any item back. All requests are handled according to the applicable return terms and consumer protection requirements.
1. Return Eligibility
You may request a return within 30 days of receiving your order, subject to the conditions outlined below and any rights available under applicable law.
To help us assess your request, please ensure that:
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The item is unused and remains in its original condition.
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Original packaging, accessories, and any included components are retained where applicable.
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You can provide your order number or another reasonable proof of purchase.
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The product has not been damaged through improper handling after delivery.
Photo frames should be packaged carefully to help prevent damage during return shipping. Items that show signs of use, alteration, or damage may require additional review before a return can be approved.
These conditions do not limit any mandatory consumer rights that may apply to defective, damaged, incorrectly supplied, or otherwise legally eligible products.
2. How to Initiate a Return
Please contact our customer support team before sending a product back.
Email: service@cjdghr.com
Include the following information in your request:
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Your order number.
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The name of the product you wish to return.
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The reason for your request.
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Clear photographs, if the item arrived damaged, defective, or different from what you ordered.
Our team will review the information and explain the next steps if your return is eligible.
Once a return has been authorized, we will provide the applicable return instructions and confirm the designated return destination. Where a return shipping label is provided, we will explain how to use it.
Please do not send items to an unconfirmed address. Returns submitted without the required authorization or sent to an incorrect destination may experience processing delays.
Any applicable return shipping charges and label arrangements will be communicated as part of the return instructions, subject to applicable law.
3. Damaged or Incorrect Items
We recommend checking your order after delivery to make sure the products received match your purchase.
If your frame arrives damaged, has a defect, or differs from the item you ordered, please contact us as soon as reasonably possible at service@cjdghr.com.
To help us investigate, please provide:
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Your order number.
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A short description of the issue.
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Photographs showing the affected product and its packaging, where applicable.
Our team will review the circumstances and explain the available resolution. Depending on the situation and applicable requirements, this may include a replacement, refund, or another appropriate remedy.
Please retain the affected item and packaging until we provide further instructions. Do not discard or return the product before contacting us unless immediate action is required by applicable law.
4. Non-Returnable Items
Certain products or circumstances may be excluded from ordinary change-of-mind returns, subject to applicable consumer protection laws.
Examples may include:
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Personalized or customized items made specifically to your requirements, where a lawful exclusion applies.
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Digital gift cards, where applicable and legally permitted.
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Items clearly identified as final sale, where such restrictions are lawful and were properly disclosed before purchase.
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Products that have been used, altered, or damaged after delivery, where the condition affects return eligibility under the applicable policy.
These exclusions do not automatically apply to every situation. For example, a product that is defective, damaged on arrival, or incorrectly supplied may still qualify for a remedy even if ordinary change-of-mind returns are restricted.
If you are unsure whether your purchase qualifies, contact service@cjdghr.com before arranging a return.
5. Exchanges
If you would prefer a different frame design or color, please contact our support team to discuss the available options.
Where an exchange cannot be arranged directly, you may be asked to:
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Request authorization to return the original item.
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Follow the confirmed return instructions.
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Place a new order for the replacement product once the return arrangements have been clarified.
Replacement availability depends on current stock and the specific product requested. Any price difference, shipping charges, or other applicable costs will be explained before the exchange is finalized.
If the original item arrived defective, damaged, or incorrect, please identify this in your request so that we can assess the issue under the appropriate policy provisions.
6. International Orders – EU Customers
Customers in the European Union may have a statutory right to withdraw from eligible distance purchases within 14 days of receiving the goods, subject to applicable law and any relevant legal exceptions.
Where this right applies, you generally need to communicate your decision to withdraw within the applicable period. Additional instructions may be provided to help complete the return.
Please note the following:
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The statutory withdrawal period and the period for returning goods are not necessarily the same.
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Certain customized or personalized goods may be excluded from the right of withdrawal where the relevant legal conditions are met.
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Legal remedies for defective, damaged, or non-conforming products may be separate from change-of-mind withdrawal rights.
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Return shipping costs and refund obligations are governed by the applicable consumer protection rules and the circumstances of the purchase.
Our standard 30-day return window may offer an additional return option where applicable. It does not reduce or replace any mandatory rights available to eligible customers under EU law.
If you are located in the European Union and would like to exercise a statutory right, please contact service@cjdghr.com promptly so that we can provide the appropriate instructions.
7. Refunds
Once an authorized return is received, the item may be inspected to confirm its condition and the reason for the request.
We will notify you of the outcome after reviewing the return.
For approved refunds:
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Refunds will generally be issued to the original payment method, subject to applicable law and payment-provider procedures.
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The amount refunded will be determined by the applicable return terms and legal requirements.
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Any permitted deductions, shipping charges, or other adjustments will be explained where relevant.
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The time required for the funds to appear in your account may depend on your bank, card issuer, or payment provider.
Where the applicable policy and law permit, we aim to initiate approved refunds within 10 business days after the return has been received and the refund approved. This is a processing target, not a guarantee of when the funds will appear in your account.
If you have not received an expected refund, please first check your payment account and contact your payment provider if appropriate. You may then email service@cjdghr.com with your order number so that we can review the status.
Nothing in this section limits any refund deadlines or remedies required by applicable law.
8. Return Address
To help ensure your return is received and processed correctly, please contact us before shipping any product.
Return Support Email: service@cjdghr.com
After reviewing your request, our team will confirm the appropriate return destination and provide any necessary instructions.
Please do not use the company's business address as a return destination unless our team has specifically confirmed that it is suitable for your authorized return.
Business Information
Brand: CJDGHR™
Owner: Wu Jianxin
Company: Suzhou Muxu Network Co., Ltd.
Business Address: Room 1303, Building 5, Julong Business Plaza, No. 199 Yundong Avenue, Jiangling Subdistrict, Wujiang District, Suzhou
Website: https://cjdghr.com
Phone: +86 17181207457
Email: service@cjdghr.com
Customer Service Hours: 8:00 AM – 10:00 PM daily
At CJDGHR™, we aim to handle return and refund requests clearly and fairly. If you have a question about an order or need help understanding the next steps, please contact our support team. We will review your inquiry and guide you through the applicable process.